Personal Data Protection Act

The Personal Data Protection Act (PDPA) establishes a data protection law that governs the collection, use, disclosure and care of personal data.

The PDPA also provides for the establishment of a national Do Not Call (DNC) Registry. The DNC Registry allows individuals to register their Singapore telephone numbers to opt out of receiving marketing phone calls, mobile text messages such as SMS or MMS, and faxes from organisations.

Data Protection Policy

StarHub respects your privacy and recognises that your personal data is important to you.

StarHub collects, uses and discloses your personal data for the purposes of providing products and services to you, to enhance your customer experience with us, to improve our products and services and to offer you rewards and promotions.

To see the purposes for which StarHub collects, uses and discloses your personal data, please refer to StarHub’s Data Protection Policy (PDPP).

What purposes does StarHub collect, use and disclose my personal data for?

Refer to StarHub’s Personal Data Protection Policy, which explains the purposes under the section “Purposes for the Collection, Use and Disclosure of Your Personal Data”.

How do I access and correct my personal data?

You can view your personal data with us via Hub iD > Manage My Account.

To correct your personal data with us, please refer to the table below.

Personal Data

Requirements

Full Name

  • Bring a copy of your Deed Poll to our StarHub Shops with your original NRIC or
  • Fax a copy of your Deed Poll to 6720 5000 or
  • Email a scan image to customerservice@starhub.com with your instruction

Document ID

(E.g. FIN, NRIC)

  • Bring your original NRIC to our StarHub Shops or
  • Fax a copy of your NRIC (front & back) to 6720 5000 or
  • Email a scan image to customerservice@starhub.com with your instruction

Change of Billing Address and Contact Number(s)

Change of Service Address

(Service address refers to where the StarHub TV / Broadband service is installed)

When contacting us, please ensure that you provide us with your full account details including your StarHub account number. This will ensure that we update the correct account that you have with us.

Please note that charges may be applicable.

Do Not Call (DNC) Registry

The PDPA provides for the establishment of a National Do Not Call (DNC) Registry, which allow individuals to register their Singapore telephone numbers to opt out of receiving marketing phone calls, mobile text messages such as SMS or MMS, and faxes from organisations from 2 January 2014 onwards. These changes will generally not affect informational and service related messages sent by StarHub, such as reminders about your subscription plan(s).

StarHub aims to comply with the requirements of the PDPA and respects your choices. If you have registered your telephone number with the DNC Registry, we will not send you our promotional and marketing messages via phone calls, text messages and faxes. However, if you have previously given us consent to contact you for such purposes, we will continue to do so until you withdraw your consent.

If you would like to ensure that you will be kept informed of the StarHub’s latest rewards, promotions and benefits via your telephone, you can opt in to receive such messages through our Personal Data Protection Portal.

How long does it take to stop receiving marketing messages once I register in the National DNC?

It takes 60 days for your registration with the National DNC Registry to take effect and you may still receive marketing message while your registration is being processed. Starting from 2 Jul 2014, it will take 21 days.